White Papers
What Makes a Great Project SME?
January 2025
Subject matter experts (SMEs) are invaluable resources in organizations, known for their deep knowledge and experience in specific areas. Knowing what makes a great SME starts with knowing what they’ll be tasked with, and this article provides key characteristics and traits to look for in your SMEs.
User Stories for Communication Managers
January 2025
Planning a pension system upgrade? Explore how user stories can help communication managers shape smarter pension system requirements, protect critical messaging tools, and give teams more influence—ensuring communication needs aren’t an afterthought, but a core part of system design.
Recognizing and Resolving Bad Data
August 2024
A closer look at how hidden data issues can undermine even the most durable pension systems. This piece breaks down common data pitfalls and shares practical insights for cleaning, strengthening, and future‑proofing your data before upgrades, migrations, or long‑term system changes.
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